What Is Roche Track and Trace and How Does It Function?

Roche Track and Trace is a digital platform developed by Roche to enhance order visibility across the supply chain. It offers real-time monitoring of order progress, from processing to delivery, via the Roche eServices portal or Navify platform. Users can access statuses, courier tracking, and documentation 24/7 using intuitive search options by material or reference numbers. The system streamlines administration and boosts efficiency. Explore further to uncover additional insights into its capabilities.

Key Takeaways

• Roche Track and Trace is a digital platform for monitoring order progress across the supply chain.
• It provides real-time visibility into order statuses from processing to delivery.
• Accessible 24/7 via Roche eServices or Navify portal for registered users.
• Features flexible search by material or reference numbers for precise tracking.
• Offers courier tracking, notifications, and access to critical documentation like invoices.

Overview of Roche Track and Trace

Roche Track and Trace is an eService provided by Roche Diagnostics, designed to enhance customer access to order information through a streamlined digital platform. This tool, accessible via the Roche eServices page or Navify portal, enables customers to monitor order progress across the supply chain, reducing reliance on direct communication with Roche. It operates 24/7, offering flexible search capabilities by material number, customer purchase order, or Roche reference numbers, ensuring precise tracking. Additionally, this service allows users to view current order status along with courier tracking information for real-time updates.

In the Historical Context, Roche’s focus on traceability began around 2009 with mass serialization to secure supply chains against counterfeiting and theft. This evolved into Global Initiatives, incorporating GS1 standards and EPCIS for data sharing, extending beyond regulatory needs to optimize internal processes like cold chain tracking. Integrated within Roche’s broader eServices suite, including DiaLog and Online Support, Roche Track and Trace exemplifies a commitment to a seamless digital customer experience through the Navify hub.

Key Features and Benefits

Building on the foundation of Roche Track and Trace as a pivotal digital tool for order management, the focus now shifts to its core functionalities and advantages for users. This platform offers robust Order Transparency by enabling real-time visibility into order statuses, from processing to delivery, alongside direct courier tracking. Users can access critical documentation like delivery notes and invoices, supporting streamlined, paperless administration.

Furthermore, the system delivers Efficiency Gains through a comprehensive order history accessible across channels, aiding budgeting and inventory planning. Its 24/7 availability and intuitive interface reduce reliance on customer service, saving time for laboratory staff. Enhanced planning capabilities allow better resource allocation with incoming delivery insights and flexible search options. Collectively, Roche Track and Trace optimizes operational workflows, minimizes manual follow-ups, and provides a centralized hub for order management, ensuring precision and control in laboratory environments.

Accessing and Using the Platform

The Roche Track and Trace platform is accessible through the Roche eServices portal, providing a centralized online interface for registered users. This 24/7 accessible system requires Platform Enrollment, where users must register for the Track and Trace eService, and potentially for Online Ordering if needed. Post-enrollment, login credentials grant access from any device to track orders using identifiers like material number or invoice number.

Functionally, the platform offers precise order status visibility across the supply chain, from processing to delivery, including courier tracking and estimated arrival times. Users can view past orders, download delivery notes, and set notifications. Integrated with Roche’s broader eServices and backend systems like SAP, it ensures data accuracy. For support, User Assistance resources, including a Quick Reference Guide and interactive documentation, are available online, alongside direct contact options with Roche representatives for enrollment or issue resolution.